🔧 AI Receptionist for Auto Repair

Keep Every Bay Booked, Every Call Answered

Ava answers calls while your techs work, handles the seasonal tire rush without breaking a sweat, and books service appointments 24/7 — so you never lose a customer to voicemail again.

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Sound Familiar?

Every auto repair shop deals with these problems. Most just accept them. There's a better way.

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Techs Can't Answer Phones

Your mechanics are under a car, not at a desk. Every missed call during a busy morning is a customer booking with the shop across the street.

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Seasonal Rush Overload

October and April hit like a wall — everyone wants winter tires or a spring tune-up at the same time. Your phone rings off the hook and half those calls go unanswered.

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Estimate Calls That Go Nowhere

Callers want a quick quote, you spend 10 minutes on the phone, and they never book. Meanwhile, a real booking call is sitting on hold.

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No-Show Appointments

A no-show on a lift is a $200+ revenue hole in your day. Without reminders, customers forget — and your techs stand around.

How Ava Helps Your Shop

Purpose-built features for Canadian auto repair shops — from single-bay independents to multi-location chains.

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24/7 Call Answering

Every call answered in under 1 second — even at 7 AM when your first tech is just arriving and the phone is already ringing.

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Service Appointment Booking

Ava books oil changes, brake jobs, diagnostics, and tire swaps in real time. Checks bay availability, confirms appointment type, sends SMS confirmation.

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Estimate & Service Intake

Ava captures vehicle make, model, year, mileage, and the issue described — so your service advisor has full context before the car even arrives.

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Seasonal Campaign Handling

Run winter tire or spring tune-up specials? Ava promotes your current offers, books seasonal appointments, and handles the surge without swamping your front desk.

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Appointment Reminders

Automated SMS reminders with service details and prep instructions (e.g., "Please arrange alternate transportation if leaving your vehicle"). Cut no-shows by up to 60%.

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Service Analytics

See which services drive the most calls, peak booking times, estimate-to-booking conversion, and follow-up status — all in your dashboard.

Hear It in Action

A real conversation between Ava and a customer — from tire inquiry to confirmed appointment.

Ava — AI Receptionist

● Live Call

Caller

Hi, I need to get my winter tires swapped over before the snow hits. Do you have any appointments this week?

🤖

Absolutely, tire changeovers are booking fast this time of year! Are you bringing your own tires and rims, or would you like us to store your summer set here?

Caller

I have my own set on rims. Just need them swapped and balanced.

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Perfect. For a tire swap and balance on four wheels, we're looking at roughly $80–$100 depending on your vehicle. What's the year, make, and model?

Caller

2021 Toyota RAV4.

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Great. We have openings Thursday at 8 AM, Thursday at 2 PM, or Friday morning at 9 AM. Which works best?

Caller

Thursday 8 AM.

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You're all set — Thursday at 8 AM for a tire swap and balance on your 2021 RAV4. Can I grab your name and mobile number for a confirmation text?

Caller

Dave Kim, 905-555-0187.

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Thanks Dave! Confirmation text is on its way. Plan for about an hour. We'll see you Thursday morning!

Real Scenarios, Real Results

How AVADesk keeps your bays booked and customers happy year-round.

❄️

October Tire Rush

The first snowfall warning hits and 40 people call in two days wanting winter tire swaps. Ava handles every call simultaneously, fills your booking slots in order, and tells overflow callers the earliest available date — no hold music, no frustrated customers.

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Diagnostic Intake

A customer calls about a check engine light. Ava captures the vehicle, symptoms, and urgency, books a diagnostic appointment, and flags it for your service advisor. The tech pulls the car's history before the customer even arrives.

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After-Hours Breakdown

A driver calls Saturday night after your shop closes — their brakes are grinding. Ava captures the issue, confirms you open Monday, books the first available slot, and sends them the emergency roadside number if needed. You wake up to a Monday morning fully booked.

91%

of callers prefer speaking to Ava over leaving a voicemail

< 1s

average answer time

60%

reduction in no-shows with SMS reminders

24/7/365

books appointments even when the shop is closed

Plans That Fit Your Shop

Whether you run a single bay or a multi-location chain, there's a plan built for you.

Starter

$49/mo

Small shops — call answering, basic appointment booking, SMS confirmations

Growth

$149/mo

Growing shops — service intake, seasonal campaigns, reminders, analytics

Professional

$299/mo

Up to 20 phone numbers, full integrations, fleet account support, 30+ languages, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava book specific service types like oil changes or brake jobs?

Yes. You configure your service menu, estimated durations, and pricing in the dashboard. Ava presents them accurately and books the right time slot based on service type.

Does Ava work during our seasonal tire rush in October and April?

Ava handles unlimited simultaneous calls — so 40 people calling at once during the first snowfall warning is no problem. She fills slots in order and gives overflow callers the next available date.

Can Ava capture vehicle details for the service advisor?

Yes. Ava collects year, make, model, mileage, and a description of the issue before the appointment. Your service advisor gets the full picture before the car arrives.

Does AVADesk integrate with my shop management software?

AVADesk integrates with Google Calendar and popular booking tools. For shop management software like Mitchell1 or Tekmetric, use our webhook integration to sync appointments.

How quickly can my shop get set up?

Most shops are live in under 30 minutes. Use the Auto Repair template, add your services and hours, and Ava starts answering calls the same day.

We have multiple shop locations. Can AVADesk handle that?

Professional supports up to 20 phone numbers on a single account — great for businesses with multiple lines. For true multi-location management with separate configurations per shop and centralized analytics, AVA HQ (Enterprise) gives you a unified dashboard to manage every location from one login.

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