Take Every Custom Order, Miss Zero Calls
Ava handles custom cake inquiries 24/7, manages your holiday pre-order rush, captures wholesale accounts, and answers product questions — so your bakers stay focused on the craft, not the phone.
Sound Familiar?
Every bakery deals with these problems. Most just accept them. There's a better way.
Custom Order Calls at the Worst Time
You're decorating a wedding cake when the phone rings. Someone wants a custom birthday cake for next Saturday. You miss the call — and they order from your competitor.
Holiday Pre-Order Chaos
Christmas and Easter hit and your phone rings constantly with pre-orders. You can't answer them all — so you lose a third of your holiday revenue before the oven even heats up.
Product Availability Questions
"Do you have gluten-free options?" "Are you dairy-free?" "Do you do vegan cakes?" Answering these a dozen times a day takes you away from baking.
Wholesale Inquiries Fall Through
A café calls wanting to order 50 croissants daily. Your cashier takes a message on a sticky note. The note disappears. That's $2,000/month in recurring revenue gone.
How Ava Helps Your Bakery
Purpose-built for Canadian bakeries — from artisan cake studios to neighbourhood patisseries.
24/7 Call Answering
Every call answered in under 1 second. Ava handles custom order inquiries, product questions, and wholesale calls while your bakers focus on the craft.
Custom Order Intake
Ava captures all the details for custom orders: occasion, flavour, size, dietary restrictions, pickup or delivery date, and design notes — so your cake team has everything they need.
Pre-Order Scheduling
During holiday seasons, Ava books pre-orders, captures flavour preferences, and tells callers your pre-order cutoff dates — keeping your production schedule manageable.
Product & Allergen Information
Ava answers questions about your product range, daily offerings, allergen accommodations, and what's available gluten-free, vegan, or nut-free — accurately every time.
Wholesale Inquiry Capture
When a café or grocer calls about wholesale, Ava captures their volume, frequency, and contact info — flagging it as a high-value recurring lead for your follow-up.
Order & Inquiry Analytics
Track custom order inquiry volume, peak call times, popular flavours requested, and wholesale pipeline. Plan production around real demand data.
Hear It in Action
A real conversation between Ava and a customer — from custom cake inquiry to captured order.
Ava — AI Receptionist
● Live Call
Caller
Hi, I'd like to order a custom birthday cake for next Saturday. Is that possible?Caller
Probably a 9-inch. It's for a party of about 15.Caller
Chocolate cake, vanilla buttercream. No dietary restrictions. Can you write 'Happy 40th, Diane!' on it?Caller
Maybe pink and gold? She loves those colours.Caller
Pickup. Saturday around noon.Caller
Lisa Park, 905-555-0144.Real Scenarios, Real Results
How AVADesk keeps your orders flowing — year-round and through every holiday rush.
Holiday Pre-Order Rush
December first: 40 people call wanting Christmas cake pre-orders. Ava handles every call, captures order details and preferences, notes your pre-order cutoff, and queues the orders for your production team. You wake up to a full December calendar instead of a pile of missed calls.
Café Wholesale Account
A local café calls wanting 30 croissants and 20 muffins delivered Monday, Wednesday, and Friday. Ava captures their order details, frequency, and contact info, and flags it as a wholesale lead. You call back and close a $1,500/month recurring account.
After-Hours Wedding Cake Inquiry
A couple browsing Instagram at 10 PM falls in love with your work and calls immediately. Ava answers, captures their wedding date, guest count, flavour preferences, and budget, and books a tasting consultation. You wake up to a hot $800+ wedding cake lead.
Plans That Fit Your Bakery
From artisan studios to multi-location bakeries, there's a plan for you.
Starter
Small bakeries — call answering, custom order intake, product Q&A
Growth
Growing bakeries — pre-order scheduling, wholesale capture, analytics
Professional
Up to 20 phone numbers, full integrations, 30+ languages, priority support
7-day free trial · No credit card required
Frequently Asked Questions
Everything you need to know before getting started.
Can Ava capture all the details for a custom cake order?
Can Ava manage holiday pre-order cutoff dates?
How does Ava handle allergen and dietary accommodation questions?
Can Ava identify wholesale or café account inquiries?
How quickly can my bakery get set up?
Ready to Never Miss a Custom Order Again?
Start your free 7-day trial. No credit card required.
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