Every Patient in Pain Gets an Immediate Response
Ava triages acute injuries, books new patients, answers insurance questions, and manages recall campaigns — 24/7, PIPEDA-compliant.
Sound Familiar?
Every chiro and physio clinic deals with these problems. Most just accept them. There's a better way.
Winter Injury Surge
Every January and February, calls spike with patients who slipped on ice, threw their back shovelling, or strained something skiing. Your front desk can't keep up with the volume.
Insurance Questions Consume Time
'Is physiotherapy covered under my Blue Cross?' 'Do I need a doctor's referral?' These questions take 5+ minutes each and pull staff away from patients in the clinic.
New Patient Calls Missed
A new patient in pain calls your clinic. You're with a patient. They get voicemail, hang up, and call the next physio in their neighbourhood — before you even know they called.
Recall Patients Lapse
Patients who completed a treatment plan and should return for maintenance care fall off. Without proactive reminders, they don't come back until they're in acute pain again.
How Ava Helps Your Clinic
Purpose-built for chiropractic and physiotherapy clinics across Canada.
24/7 Call Answering
Every call answered instantly — when your practitioners are with patients, during lunch, and on weekends when people feel the effects of their weekend sports.
New Patient Intake
Capture chief complaint, mechanism of injury, affected area, urgency, and insurance details on the first call — so your practitioner walks into every new assessment fully prepared.
Appointment Scheduling
Book initial assessments, treatment sessions, and follow-ups — with real-time calendar sync across all practitioners and instant SMS confirmation.
Insurance & Extended Benefits Q&A
Answer common insurance questions — Sun Life, Manulife, Blue Cross, Green Shield — including coverage for chiropractic and physiotherapy under extended health benefits.
Recall & Maintenance Reminders
Proactive outreach to patients due for maintenance visits, seasonal tune-ups, or post-discharge check-ins — bringing lapsed patients back before they need emergency care.
Injury Triage Protocol
For acute injuries, Ava captures urgency and determines if same-day or next-day priority booking is appropriate — routing severe cases to your on-call practitioner.
AVA Hub — Walk-In Kiosk
Set up a tablet at reception for patient self-check-in. AVA Hub notifies your chiropractor by SMS when their next patient arrives and manages the waitlist in real time.
Hear It in Action
A real conversation between Ava and a patient who slipped on ice and needs same-day care.
Ava — AI Receptionist
● Live Call
Caller
Hi, I slipped on ice this morning and my lower back is killing me. Do you have any openings today?Caller
Just local pain, no tingling. It's really stiff and sore though.Caller
2:30 works. Do I need a referral from my doctor?Caller
Kyle Adebayo, I have Sun Life through my employer.Real Scenarios, Real Results
How AVADesk handles the seasonal and daily realities of Canadian rehab clinics.
Winter Slip-and-Fall Surge
It's February in Calgary. A freezing rain event hits overnight and your clinic gets 25 calls the next morning from patients with back pain and neck strain. Ava triages every call simultaneously — identifies urgent cases, books same-day appointments for acute injuries, and schedules the rest into the coming week.
Insurance Benefit Q&A
Every fall, patients' extended health benefit limits reset and they call to ask about coverage and direct billing. Ava handles all these inquiries — answers coverage questions, confirms your direct billing providers, and books appointments. Your front desk doesn't spend half their day on insurance calls.
Discharge Recall Campaign
100 patients completed treatment plans in the past year. Ava sends proactive SMS reminders for maintenance visits — answers questions about whether they "need" to come back, and books those who are ready. Your schedule fills with high-quality recurring patients.
Plans That Fit Your Clinic
From solo practitioners to multi-location rehabilitation centres.
Starter
Solo chiropractor or physiotherapist — call answering, booking, basic intake
Growth
Multi-practitioner clinic — injury triage, insurance Q&A, recall reminders, bilingual (EN/FR)
Professional
Up to 20 phone numbers, full integrations, 30+ languages, priority support
7-day free trial · No credit card required
Frequently Asked Questions
Everything you need to know before getting started.
Is AVADesk compliant with PIPEDA for handling patient health information?
Can Ava answer questions about direct billing for extended health benefits?
Can Ava handle calls in French for clinics in Quebec?
Does Ava integrate with clinic management software like Jane App or Cliniko?
Can Ava identify when a caller needs urgent or emergency care?
We run a chiropractic group with multiple clinics. Can AVADesk handle that?
Ready to Help Every Patient Get Faster Care?
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