🌸 AI Receptionist for Fertility Clinics

Every Patient Who Calls Deserves a Compassionate Response

Ava answers with empathy 24/7, handles sensitive inquiries, explains OHIP IVF coverage, and books consultations — so no one in their most vulnerable moment reaches a voicemail.

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Sound Familiar?

Every fertility clinic faces these challenges. There's a better way.

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Calls Missed During Procedures

Egg retrievals, transfers, and monitoring appointments run long. The person calling about IVF for the first time gets a voicemail and calls another clinic.

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Sensitive Inquiries Need Empathy

Fertility patients are often anxious, grieving, or overwhelmed. A cold hold queue or rushed receptionist does real damage to first impressions.

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OHIP IVF Coverage Questions

Ontario's funded IVF program generates dozens of calls per week. Explaining eligibility, the application process, and wait times is time-consuming but essential.

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After-Hours Anxiety Calls

Fertility patients monitor their cycles around the clock. A 10 PM call about a procedure concern needs a compassionate response — not a voicemail.

How Ava Helps Your Clinic

Purpose-built features for Canadian fertility and reproductive health practices.

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24/7 Empathetic Call Answering

Every call answered in under 1 second with warmth and sensitivity. Ava responds to fertility inquiries with care and discretion — no rushed calls, no cold transfers.

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Consultation Booking

Book initial consultations, monitoring appointments, and follow-up visits with real-time calendar availability. SMS confirmation sent immediately.

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OHIP IVF Eligibility FAQs

Ava explains Ontario's funded IVF program eligibility, the application process, and estimated wait times — reducing staff burden on these complex, repetitive inquiries.

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SMS Confirmations & Reminders

Every booking gets a confirmation text with appointment details. Reminders go out before monitoring and procedure appointments to reduce no-shows.

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Sensitive Info Collection

Ava collects insurance details, referral source, and reason for visit during the call with complete privacy — so your clinical team has context before the consultation.

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PIPEDA-Compliant Privacy

Sensitive reproductive health data handled per PIPEDA. All data stored on Canadian servers with consent-first protocols. Confidentiality is paramount.

Hear It in Action

A couple inquiring about IVF books their first consultation with compassion and clarity.

Ava — AI Receptionist

● Live Call

Caller

Hi... I'm calling to learn about IVF. We've been trying for two years and our family doctor referred us.

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Thank you for calling. I'm glad you reached out. Our team is here to support you. Would you like to book an initial consultation with one of our fertility specialists?

Caller

Yes. Does OHIP cover IVF? We've heard it might.

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Ontario does have a funded IVF program that covers one cycle for eligible patients. Our team can walk you through the specific eligibility criteria at your consultation.

Caller

How soon can we get in?

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Our next available new patient consultation is Thursday at 2 PM or next Monday at 10 AM. Which works better for you?

Caller

Thursday at 2 please.

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Booked for Thursday at 2 PM. Can I get your names, and do you have extended health insurance that covers fertility services?

Caller

Sophie and Marc Chartrand. We have Manulife through Marc's work. 613-555-0141.

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Thank you, Sophie. I'll send a confirmation text to 613-555-0141 with the appointment details and clinic address. Please bring your health cards and referral letter. We look forward to supporting you.

Real Scenarios, Real Results

How AVADesk supports fertility clinics at every stage of the patient journey.

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After-Hours New Patient Inquiry

A couple calls at 9 PM after researching IVF options. Ava answers with warmth, explains the consultation process, collects their details and insurance information, and books the next available slot. They wake up with a confirmed appointment — no callbacks needed.

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OHIP IVF Eligibility Questions

Ontario's funded IVF program generates a steady stream of eligibility questions. Ava handles these consistently and accurately from your configured FAQs, reducing the burden on your clinical coordinators by hours each week.

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Sensitive New Patient Calls

A caller has experienced multiple miscarriages and is hesitant about next steps. Ava responds with empathy, answers their questions without rushing, and books a consultation — making them feel heard from the very first call.

< 1s

average answer time — no patient left waiting

24/7

availability for time-sensitive fertility care

100%

PIPEDA-compliant Canadian data storage

35%

fewer no-shows with SMS appointment reminders

Plans That Fit Your Clinic

Small practice or large fertility group — there's a plan built for you.

Starter

$49/mo

1 phone number, consultation booking, Q&A, SMS confirmations

Growth

$149/mo

Up to 10 phone numbers, SMS auto-reply, advanced analytics, CRM integrations

Professional

$299/mo

Up to 20 phone numbers, full integrations, 30+ languages, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

How does Ava handle sensitive calls from distressed patients?

Ava is configured with empathetic, measured responses for sensitive fertility topics. She acknowledges emotions, provides helpful information, and never rushes a caller. For calls requiring clinical support, she captures a message for your team.

Can Ava explain Ontario's funded IVF program eligibility?

Yes. You configure the current eligibility criteria in your dashboard. Ava explains them clearly and recommends callers discuss their specific situation with your clinical team at their consultation.

Is reproductive health data handled with extra privacy protections?

Yes. All data is PIPEDA-compliant and stored on Canadian servers. Sensitive reproductive health information is accessible only to authorized staff in your dashboard.

What information does Ava collect from new patients?

Ava collects name, phone number, insurance provider, referral source, and reason for visit — all verbally during the call. Your clinical team has context before the consultation begins.

Does AVADesk support multilingual callers?

Yes. Ava supports 30+ languages and auto-detects the caller's language — essential for fertility clinics serving diverse communities across the GTA and other major Canadian cities.

Ready to Be There for Every Patient Who Calls?

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