Patient Care Starts Before They Walk In
Ava books appointments, collects patient intake, handles refill requests, and answers insurance questions 24/7 — so your clinical team can focus on care, not calls.
Sound Familiar?
Healthcare reception is overwhelmed everywhere. AVADesk takes the phone off their plate.
Reception Overwhelmed With Calls
Your front desk is checking in patients, processing health cards, and answering the phone simultaneously. Something gets missed — and it's usually the caller.
Appointment No-Shows
Without timely reminders, 20–30% of booked appointments don't show. That's revenue gone and a practitioner sitting idle.
After-Hours Patient Calls
A patient wants to book a massage or ask about their physio appointment. They call after 5 PM, get voicemail, and book somewhere else by morning.
New Patient Info Takes Forever
Getting health card numbers, referral details, and reason for visit from every new patient ties up your front desk before the appointment even starts.
How Ava Helps Your Clinic
PIPEDA-compliant, patient-focused, and built for the realities of Canadian healthcare.
Appointment Scheduling
Ava books appointments in real time with the right practitioner — physio, massage, chiro, or RMT — checking availability and sending instant SMS confirmations.
New Patient Info Collection
Ava collects health card number, date of birth, referral source, and reason for visit during the call — so your practitioner has context before the patient arrives.
Insurance & Coverage Q&A
Ava answers questions about which provincial plans and extended benefits you accept, what services are covered, and whether a referral is needed.
SMS Confirmations & Reminders
Every booking gets a confirmation text with appointment details. Reminders go out before visits to keep no-show rates down across your entire clinic.
Cancellations & Rescheduling
Patients call to cancel or move their appointment. Ava handles it on the spot, updates the calendar, and sends an updated confirmation — no front desk involvement.
Multilingual Support
Ava speaks 30+ languages — essential for diverse urban Canadian communities where patients need to communicate health concerns in their first language.
Hear It in Action
A new patient registers with Ava — from first call to confirmed appointment with SMS confirmation sent.
Ava — AI Receptionist
● Live Call
Caller
Hi, I'm looking to become a new patient. I have a referral for physiotherapy — lower back pain.Caller
Thursday at 2 PM.Caller
Lisa Nguyen, OHIP number 1234-567-890.Caller
My family doctor, Dr. Patel.Caller
905-555-0211.Real Scenarios, Real Results
How AVADesk supports your clinic through the busiest and most critical moments.
Busy Clinic Morning
It's 8:30 AM — your waiting room has six patients, the phone is ringing, and your receptionist is processing a health card. Ava handles every incoming call: books new patients, answers coverage questions, and captures messages. Your staff focuses on the people in front of them.
After-Hours Booking
A patient calls at 7 PM wanting to book a massage before the long weekend. Ava checks RMT availability, books the slot, collects their info, and sends a confirmation text. You start Tuesday with a full schedule — no morning callback needed.
New Patient Registration
A new patient calls to book their first chiropractic visit. Ava books the slot, collects their health card and reason for visit verbally, and sends a confirmation text. When they arrive, your chiropractor already has the context they need.
Plans That Fit Your Practice
Solo practitioners to multi-location clinics. All prices in CAD.
Starter
1 phone number, appointment booking, Q&A, SMS confirmations — ideal for solo practitioners
Growth
Up to 10 phone numbers, SMS auto-reply, advanced analytics, CRM integrations
Professional
Up to 20 phone numbers, full integrations, 30+ languages, priority support
7-day free trial · No credit card required
Frequently Asked Questions
Everything you need to know before getting started.
Is AVADesk PIPEDA-compliant for handling patient information?
Will Ava give medical advice to patients?
Can Ava handle a clinic with multiple practitioners and specialties?
What patient information does Ava collect during the call?
What happens if a caller has a medical emergency?
Ready to Give Your Reception Team a Break?
Start your free 7-day trial. No credit card required.
Get Started Free