🛡️ AI Receptionist for Insurance Brokers

Capture Every Policy Inquiry Before They Go to a Comparison Site

Ava qualifies leads, books broker consultations, and handles routine policy questions 24/7 — so your team focuses on writing business, not answering phones.

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Sound Familiar?

Every insurance brokerage faces these problems. Most just accept them. There's a better way.

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Renewal Season Call Volume

When auto and home renewal notices go out, your phone rings all day. Without enough staff, clients with questions end up shopping your competitors.

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After-Hours Policy Inquiries

Canadians compare insurance quotes at night and on weekends. If your voicemail is the only option, they go with whoever answers.

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New Car & Home Purchase Calls

Someone who just bought a car or signed a real estate offer needs insurance immediately. These are time-sensitive, high-value calls you can't afford to miss.

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Routine Questions Eat Your Day

Answering coverage questions, deductible reminders, and policy document requests repeatedly keeps your brokers from focusing on new business.

How Ava Helps Your Insurance Brokerage

Purpose-built for Canadian insurance brokers managing personal and commercial lines.

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24/7 Call Answering

Every call answered in under 1 second — new policy urgencies or routine renewal questions.

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Insurance Intake & Lead Qualification

Ava collects coverage type needed, property or vehicle details, current insurer, and timeline — giving your brokers a complete picture before first contact.

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Consultation Booking

Book policy review and new quote consultations directly on the call. Real-time calendar check, instant confirmation.

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SMS Confirmation

Automatic confirmation texts after every booking maintain a professional, trustworthy impression.

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Renewal Reminders

Proactive outreach for upcoming renewals keeps clients from shopping elsewhere at renewal time.

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PIPEDA-Compliant & Canadian Context

Ava understands Canadian insurance context — provincial auto insurance rules (ICBC, FSRA), home and tenant coverage, business liability. All data stored on Canadian servers.

Hear It in Action

A real conversation — a buyer needing same-day auto coverage, handled in minutes.

Ava — AI Receptionist

● Live Call

Caller

Hi, I just bought a used car and I need insurance before I can drive it home tomorrow.

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Perfect timing — we can absolutely get you covered. What province are you in, and is this for personal use?

Caller

Ontario, yes just personal use.

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Great. Can I get the year, make, and model of the vehicle?

Caller

It's a 2021 Honda Civic, regular sedan.

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Excellent choice. Do you currently have an existing auto policy with another insurer, or is this your first auto insurance policy?

Caller

I had insurance before but switched carriers when I sold my old car. My licence is clean.

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That's helpful — a clean record will get you a competitive rate. I'm going to book you a quick call with one of our brokers today so they can get you a quote and have coverage bound before tomorrow. Are you available this afternoon?

Caller

Yes, anytime after 2 PM.

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I have 2:30 PM or 4:00 PM available. Which works?

Caller

2:30 PM.

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2:30 PM today is confirmed. Can I get your name and best contact number?

Caller

Alex Fontaine, 905-555-0126.

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Thanks Alex! Confirmation sent to 905-555-0126. Our broker will call you at 2:30 PM. Have your licence and VIN number handy if you can. You'll be driving home tomorrow!

Real Scenarios, Real Results

How AVADesk grows your brokerage and retains clients at renewal.

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Same-Day Coverage Needed

A client calls Friday afternoon — they're picking up a new car Saturday morning and need insurance today. Ava captures the vehicle details, books an urgent 4 PM broker call, and the policy is bound before close of business. That's a loyal client for life.

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New Home Buyers

A couple calls after signing their purchase agreement — they need home insurance before closing. Ava collects property details, books a consultation for tomorrow morning, and sends a confirmation. Your broker arrives at the call with everything needed to quote.

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Renewal Retention

A client whose policy is renewing calls to compare rates. Ava flags them as a renewal risk, books a policy review call with a broker, and the broker presents a loyalty discount. Client stays — and refers two colleagues.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

40%

reduction in renewal lapse with proactive outreach

24/7/365

Never closed

Plans That Fit Your Brokerage

From solo brokers to multi-line commercial operations, there's a plan built for you.

Starter

$49/mo

Solo brokers — call answering, intake, consultation booking

Growth

$149/mo

Growing brokerages — full qualification flow, renewal tracking, SMS reminders

Professional

$299/mo

Up to 20 phone numbers, full integrations, commercial accounts, 30+ languages, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

Does Ava provide insurance quotes or coverage advice?

No. Ava gathers intake information and books consultations with your licensed brokers. She does not quote premiums, recommend coverage levels, or provide insurance advice.

Can Ava handle calls for different insurance lines (auto, home, business)?

Yes. You configure separate intake flows for each coverage type. Ava asks the right qualifying questions — vehicle details for auto, property type for home, industry and revenue for commercial.

Is client data handled securely under PIPEDA?

Yes. AVADesk is fully PIPEDA-compliant with all data stored on Canadian servers. All personal and financial information collected by Ava is encrypted and access-controlled.

Does AVADesk integrate with broker management systems?

AVADesk integrates with Google Calendar and popular CRMs via webhook. Contact us about integration with Applied Epic, Broker Management Systems, or other Canadian insurance platforms.

Can Ava handle calls in French for Quebec-licensed brokers?

Yes. Ava supports 30+ languages including French and automatically switches based on the caller's language preference.

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