💻 AI Receptionist for IT Services & MSPs

Every Incident Triaged. Every Client Call Answered.

Ava triages P1 incidents, captures support tickets, answers SLA questions, and routes new client onboarding — 24/7, even when your whole team is in a critical remediation.

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Sound Familiar?

Every MSP and IT shop deals with these problems. Most just accept them. There's a better way.

🖥️

After-Hours Server Down Calls

A client's server goes down at 11 PM Friday. They call your emergency line. No one answers. They post about it publicly, start looking at competitors, and your SLA takes a hit.

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Support Calls During Active Tickets

Your team is deep in a critical remediation. The phone rings — a client with a password reset request. Answering breaks focus. Not answering breaks trust.

💬

SLA and Contract Questions Eat Time

'What's our response time SLA?' 'Does our plan include after-hours support?' Sales and account management calls that should take 2 minutes turn into 15.

🆕

New Client Onboarding Calls Are Disorganized

New client onboarding involves dozens of questions about your services, tools, processes, and timelines. Answering them reactively by phone wastes your team's engineering time.

How Ava Helps Your IT Business

Purpose-built for Canadian MSPs, IT consultants, and tech support companies.

📞

24/7 Support Call Answering

Ava answers every call instantly — triaging tickets, capturing details, and routing urgent issues to your on-call engineer without breaking your team's focus.

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Emergency Ticket Triage

Ava identifies P1 and P2 incidents — server down, ransomware, connectivity loss — and immediately alerts your on-call engineer via SMS with full incident details.

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Support Ticket Intake

For non-emergency issues, Ava captures client name, company, affected systems, issue description, and urgency — creating a complete ticket for your help desk queue.

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SLA & Service Plan Q&A

Answer questions about response times, coverage hours, escalation paths, and what's included in each service tier — based on the client's specific contract.

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New Client Onboarding Scheduling

Book onboarding calls, discovery sessions, and technical assessments for new clients — with SMS confirmation and reminders to ensure a smooth first impression.

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Contract Renewal Routing

Handle contract renewal inquiries, answer questions about plan upgrades, and route to your account manager with full context — capturing renewal opportunities before they lapse.

Hear It in Action

A real conversation between Ava and a client reporting a P1 file server outage.

Ava — AI Receptionist

● Live Call

Caller

Hi, this is urgent — our file server is completely down and we have 30 staff unable to work. We're with Nexus Solutions, account 4471.

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This is a P1 incident — I'm alerting your on-call engineer right now. Can you confirm whether users are getting an error message or just can't connect at all?

Caller

No connection at all. The server appears to be completely offline.

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Got it — full connectivity loss to the file server. I've sent a P1 alert to your on-call engineer with your account details and incident description. Are there any other systems affected besides the file server?

Caller

The email server seems fine. Just file access.

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Noted — isolated file server outage. Your on-call engineer will call you back within 15 minutes per your SLA. I've opened ticket #IT-88472 and sent the reference number to your phone. Is there anyone else on your team who should be looped in?

Caller

Please also contact our IT manager, David Kim, at the same company.

🤖

I'll add David Kim to the incident contact list. Ticket #IT-88472 is active. Your engineer will be in touch shortly — hang tight.

Real Scenarios, Real Results

How AVADesk keeps Canadian IT companies delivering on their SLAs around the clock.

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Friday Night Server Down

At 11:30 PM Friday, a client's file server crashes. Ava answers the call, triages a P1 incident, captures the details, and SMS-alerts your on-call engineer within 60 seconds. Your engineer calls the client at 11:45 PM. Your SLA is met. Your client retention is secured.

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New Client Onboarding

A new SMB client just signed a managed services contract. Their office manager calls with 6 questions about your ticketing portal, patch management schedule, and what's included. Ava answers all 6 from your configured knowledge base, then books their official onboarding call. Perfect first impression.

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Contract Renewal Inquiry

A client calls asking about upgrading from your Basic to Advanced MSP plan — specifically about after-hours coverage and backup monitoring. Ava explains the tier differences, confirms pricing, and books a call with your account manager to finalize the upgrade. A $15,000 CAD annual contract renewed.

100%

of P1 incidents receive on-call engineer alert within 60 seconds

< 1s

answer time, even when your entire team is on a critical ticket

35%

reduction in low-priority support call interruptions

24/7

PIPEDA-compliant incident triage and client call handling

Plans That Fit Your MSP

From small IT shops to large enterprise MSPs.

Starter

$49/mo

Small IT shop — call answering, ticket intake, basic Q&A

Growth

$149/mo

Growing MSP — emergency triage, SLA Q&A, onboarding booking, bilingual (EN/FR)

Professional

$299/mo

Up to 20 phone numbers, full integrations, 30+ languages, priority support

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Frequently Asked Questions

Everything you need to know before getting started.

Is AVADesk compliant with PIPEDA for handling client IT and business information?

Yes. AVADesk is built with PIPEDA compliance as a foundation. Client information shared during support calls is handled securely and processed on Canadian or GDPR-equivalent infrastructure.

Can Ava differentiate between P1, P2, and P3 incidents?

Yes. You configure your incident classification criteria in the dashboard. Ava applies them consistently on every call — escalating P1s immediately, queuing P2s for next-available response, and logging P3s for your ticketing system.

Does Ava integrate with PSA tools like ConnectWise or Autotask?

AVADesk integrates with Google Calendar and Calendly natively. For ConnectWise Manage, Autotask, and other PSA platforms, use our webhook API to push ticket data automatically into your existing workflow.

Can Ava handle calls in French for IT companies serving Quebec clients?

Absolutely. Ava is fully bilingual in English and French — essential for IT service providers serving Quebec, New Brunswick, and bilingual enterprise clients across Canada.

How does Ava handle a caller who is extremely frustrated during an outage?

Ava is trained to remain calm and professional with frustrated callers. She acknowledges the urgency, captures the details efficiently, confirms that an engineer has been alerted, and provides a realistic timeline — turning a tense moment into a confidence-building one.

Ready to Meet Your SLA on Every Single Call?

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