⚖️ AI Receptionist for Law Firms

Capture Every Client Inquiry. Confidentially.

Ava handles client intake, routes by practice area, and books consultations 24/7 — with the discretion your firm demands and the availability your clients expect.

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Sound Familiar?

Every law firm loses clients to missed calls. The ones that don't have a system.

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Attorneys Unavailable During Court

Your lawyers are in discovery, depositions, or at the courthouse all day. Calls go unanswered, and prospective clients don't wait — they find the next firm on Google.

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Intake Calls Going to Voicemail

A potential client calls about a time-sensitive matter — a custody issue, a personal injury claim. They hit voicemail, don't leave a message, and hire the firm that answered.

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Sensitive Info Left on Voicemail

Clients leaving detailed legal matters on voicemail creates confidentiality risks and makes clients feel uncomfortable before the relationship even starts.

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After-Hours Leads Choose Competitors

Legal emergencies don't follow business hours. A 9 PM call about a DUI arrest or a next-morning injunction goes to whoever answers — and that should be you.

How Ava Helps Your Firm

Built for the unique demands of legal practice — confidentiality, routing, and 24/7 responsiveness.

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Confidential Client Intake

Ava collects the caller's name, contact info, nature of the matter, and urgency during the call — treating every interaction with the discretion your clients expect.

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Conflict Check Preparation

Before booking, Ava asks for the opposing party's name — giving your intake team the information needed to run a conflict check before the consultation is confirmed.

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Practice Area Routing

Family law, personal injury, real estate, immigration — Ava routes every caller to the right practice area based on the nature of their matter.

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Consultation Scheduling

Ava books initial consultations directly into your calendar — paid or free, in-person or virtual — and sends an SMS confirmation with your office address.

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Confidential Message Taking

For matters that require attorney review before a consultation is booked, Ava takes a detailed, confidential message and routes it securely to the appropriate lawyer.

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SMS Confirmations & Reminders

Every booked consultation gets an SMS confirmation with appointment details and office address. Reminders go out before the meeting to reduce no-shows.

Hear It in Action

A prospective client seeking family law help — intake, conflict check prep, and consultation booked.

Ava — AI Receptionist

● Live Call

Caller

Hi, I'm looking for a family lawyer. I need to start separation proceedings.

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I can help connect you with our family law team. Can I ask — is this a straightforward separation, or are there children or significant assets involved?

Caller

We have two kids and a house. It's getting complicated.

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Understood. Our family law team handles exactly these situations. Before I book a consultation, I need to collect a couple of details for a conflict check. Can I get the full name of your spouse?

Caller

David Chen.

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Thank you. And your name and a phone number for the confirmation?

Caller

Michelle Tran, 416-555-0127.

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I have a 45-minute consultation available with our senior family lawyer, Patricia Osei, this Thursday at 3 PM or Friday at 10 AM. Which works better?

Caller

Thursday at 3 PM.

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You're booked for Thursday at 3 PM with Patricia Osei, Michelle. I'll send a confirmation text with the office address. Please bring any relevant documents — marriage certificate, financial records, existing agreements. We look forward to helping you.

Real Scenarios, Real Results

How AVADesk captures clients — and protects your firm's reputation — every day.

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Attorney in Court All Day

Your litigation team is in court from 9 AM to 4 PM. Fourteen calls come in. Ava answers every one, qualifies each matter, books three consultations for ready-to-hire clients, and routes two urgent messages to the duty partner. No leads lost.

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After-Hours Personal Injury Call

A man calls at 8 PM — he was in a car accident that afternoon. Ava collects his name, phone number, and details about the accident, then books a morning consultation with your PI team and sends an SMS confirmation. You start the day with a warm lead, not a missed voicemail.

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Consultation Reminders

A client books a consultation but the appointment is a week out. Ava sends a reminder text beforehand. If the client needs to reschedule, Ava handles it on the spot. Your lawyers spend their time on billed consultations, not empty slots.

< 1s

average answer time — no client left waiting

24/7

availability for urgent legal matters

100%

of after-hours inquiries captured

35%

fewer consultation no-shows with SMS reminders

Plans That Fit Your Firm

Solo practitioners to multi-practice firms. All prices in CAD.

Starter

$49/mo

1 phone number, client intake, message taking, consultation booking, SMS confirmations

Growth

$149/mo

Up to 10 phone numbers, SMS auto-reply, advanced analytics, CRM integrations

Professional

$299/mo

Up to 20 phone numbers, full integrations, 30+ languages, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

How does AVADesk handle solicitor-client privilege and confidentiality?

Ava collects only the information necessary for intake and routes it securely to your team. All data is encrypted and stored on Canadian servers. We recommend reviewing our Data Processing Agreement with your firm's privacy counsel.

Can Ava route calls by practice area — family, criminal, real estate?

Yes. You configure your practice areas and attorney profiles in AVADesk. Ava asks qualifying questions to determine the matter type and routes accordingly.

How does conflict check preparation work?

Ava collects the opposing party's name during the call. This information is routed to your intake team so a conflict check can be run before the consultation is confirmed.

Can Ava answer questions about fees and retainers?

Ava can share general information you configure — whether you offer free initial consultations, typical retainer ranges, or hourly rate brackets. She won't provide specific fee quotes, as those require attorney assessment.

Is AVADesk suitable for LSO-regulated Ontario firms?

Yes. AVADesk complies with PIPEDA and our intake process respects Law Society guidelines on client communication and confidentiality. For Quebec firms, Ava offers bilingual French/English support on the Professional plan.

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