📱 AI Receptionist for Phone & Computer Repair

Fix Devices. Ava Handles the Calls.

Ava answers every repair inquiry 24/7 — quoting common repairs, booking drop-offs, and triaging urgent jobs so you never lose a customer because you were mid-repair.

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Sound Familiar?

Every repair shop deals with these problems. Most just accept them. There's a better way.

🔧

Too Busy Repairing to Answer

You're mid-screen replacement and the phone rings. You ignore it. That customer needed a same-day fix and just booked with your competitor who answered.

🕙

Customers Call After Hours

People break their phones at night and on weekends and immediately start calling repair shops. Your shop closes at 6 PM — you miss all of those urgent calls.

💸

Losing Customers to Instant Quotes

Customers want an immediate answer on repair cost. If you can't give a quick quote, they move to the next shop. Speed wins repair business.

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Repetitive Intake Questions

Device type, model, issue description, warranty status — you collect the same details for every repair. Your techs could be repairing instead of doing intake.

How Ava Helps Your Repair Shop

Purpose-built for repair businesses — from solo technicians to multi-location chains.

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24/7 Call Answering

Ava answers every call in under 1 second — while your techs are repairing, after your shop closes, or on a Sunday when someone just cracked their screen.

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Instant Repair Quotes

Ava provides ballpark quotes for common repairs — screen replacements, battery swaps, charging port fixes — based on your configured pricing.

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Drop-Off Appointment Booking

Schedule device drop-off appointments directly on the call. No more walk-in backlogs during your busiest times.

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SMS Auto-Reply

Customers text about repair costs or wait times. Ava responds instantly with the info they need and books their drop-off.

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Repair Ready Notifications

Automated SMS when a device is ready for pickup. Reduce abandoned repairs and improve customer satisfaction.

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PIPEDA-Compliant Data Handling

Customer data and device information stored on Canadian servers, compliant with PIPEDA. Customer privacy protected at every step.

Hear It in Action

A real conversation between Ava and a customer with a cracked iPhone screen.

Ava — AI Receptionist

● Live Call

Caller

Hi, I dropped my iPhone 15 and the screen is cracked. Can you fix it?

🤖

Yes, we repair iPhone 15 screens! Is it just the glass that's cracked, or is the display also damaged — any dark spots, lines, or touch issues?

Caller

There are some lines on the side but it still works mostly.

🤖

Got it — that sounds like an OLED display replacement. For an iPhone 15, that runs between $189 and $229 CAD depending on the part grade. Most repairs are done within 1–2 hours. Would you like to book a drop-off?

Caller

Yes, can I come in today?

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Absolutely. We have availability this afternoon at 2 PM or 4 PM. Which works better?

Caller

2 PM works.

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You're booked for 2 PM today. I'll send a confirmation text. Can I get your name and best number?

Caller

Sarah Park, 647-555-0183.

🤖

Thanks Sarah! See you at 2 PM. Please back up your phone before you come in if you can. Is there anything else I can help with?

Real Scenarios, Real Results

How AVADesk keeps your repair queue full — even when you're heads-down on a job.

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Screen Crack Emergency

Someone drops their phone at 7 PM on a Friday. They call five repair shops. Four go to voicemail. Ava answers, quotes the repair, books a drop-off for Saturday morning. That's your job.

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After-Hours Inquiries

It's 10 PM on a weeknight. A student's laptop won't turn on before an exam. They call. Ava answers, captures the issue, books a morning drop-off, and reassures them help is coming.

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Back-to-School Rush

September in Canada means students flooding in with damaged laptops and phones. Ava handles the surge so no repair inquiry falls through during your busiest weeks.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

60%

of repair calls come outside business hours

24/7/365

Never closed

Plans That Fit Your Shop

Whether you're a solo tech or running a repair chain, there's a plan built for you.

Starter

$49/mo

Solo repair shops — quotes, drop-off booking, basic SMS

Growth

$149/mo

Growing repair shops: bilingual support, analytics + calendar sync

Professional

$299/mo

Up to 20 phone numbers, full integrations, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava provide accurate repair quotes?

Yes. You configure your repair pricing by device model and repair type. Ava provides accurate quotes based on your current pricing sheet.

Can Ava handle warranty and insurance repair questions?

Yes. You can configure warranty and AppleCare/insurance policy information so Ava can answer common questions and route complex cases to your team.

Does Ava support French for Quebec customers?

Yes. Ava is fully bilingual in English and Canadian French — essential for repair shops in Quebec and bilingual markets.

Can Ava send pickup notifications when a repair is done?

Yes. Automated SMS notifications can be triggered when you mark a job complete in the dashboard. Customers get notified instantly.

How quickly can I get set up?

Most repair shops are live in under 30 minutes. Choose the Phone & Computer Repair template, configure your devices and pricing, and Ava starts answering immediately.

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