🏢 AI Receptionist for Property Management

Handle Tenant Calls and Rental Leads — Without Burning Out Your Staff

Ava answers every call, triages maintenance emergencies, qualifies prospects, and keeps your tenants and leads informed — 24 hours a day across Canada.

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Sound Familiar?

Every property management company faces these problems. Most just accept them. There's a better way.

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Tenant Calls Never Stop

Maintenance requests, rent questions, noise complaints — tenants call at all hours. Your staff can't be available 24/7 and still do their job effectively.

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Rental Leads Missed

Prospective tenants search for rentals in the evening and on weekends. If no one answers, they book a viewing with the next property on the list.

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After-Hours Emergencies

Burst pipes, heating failures, and security issues in a Canadian winter are emergencies that can't wait until morning. Your tenants need a live answer at 2 AM.

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Maintenance Requests Unstructured

Tenants describe issues in vague terms. Without structured intake, your maintenance team arrives unprepared — wasting time and frustrating tenants.

How Ava Helps Your Property Management Business

Purpose-built for property managers handling tenants and prospects across Canada.

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24/7 Call Answering

Every call answered in under 1 second — maintenance emergencies at 3 AM or rental inquiries on Sunday afternoon.

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Maintenance Request Intake

Ava collects unit number, issue type, urgency, and availability for access — giving your maintenance team a complete work order before they arrive.

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Rental Prospect Handling

Ava qualifies prospects with questions about move-in date, budget, and unit size, then books viewings directly in your calendar.

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SMS Confirmation

Automatic confirmation texts for both maintenance visits and viewing appointments keep tenants and prospects informed.

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Emergency Escalation

Ava identifies true emergencies (flooding, no heat, gas smell) and routes them to your on-call staff immediately — logging everything for PIPEDA compliance.

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PIPEDA & Landlord-Tenant Act Awareness

Ava handles tenant interactions with care for Canadian privacy laws and provincial residential tenancy regulations — directing sensitive matters to the appropriate human.

Hear It in Action

A real maintenance call handled by Ava — from tenant concern to logged priority request.

Ava — AI Receptionist

● Live Call

Caller

Hi, I'm a tenant in unit 412. My heating stopped working last night and it's really cold in here.

🤖

I'm sorry to hear that — no heat in this weather is definitely urgent. Is it the thermostat that's not responding, or is the furnace not turning on at all?

Caller

The thermostat is showing a blinking error code. I've never seen that before.

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Got it — that's helpful information for our maintenance team. I'm logging this as a priority request right now. Are you able to have someone access the unit today if needed?

Caller

Yes, I'm working from home today.

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Perfect. I'm flagging this as a priority maintenance request and notifying our on-call maintenance coordinator. Can I confirm your name for our records?

Caller

Carlos Reyes, unit 412.

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Thanks Carlos. I've submitted your priority maintenance request for the heating issue in unit 412. Our coordinator will contact you shortly with an estimated arrival time. Is there anything else I can help with?

Real Scenarios, Real Results

How AVADesk keeps tenants happy and vacancies filled.

❄️

No Heat in January

A tenant in a Winnipeg apartment calls at 11 PM — no heat and it's -30 outside. Ava answers immediately, captures the unit details and urgency, flags it as an emergency, and pages your on-call maintenance. The tenant is warm before morning.

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Weekend Rental Inquiry

A couple searching for a 2-bedroom calls Saturday afternoon. Ava qualifies their move-in date, budget, and pet situation, then books a viewing for Monday evening. By the time your leasing agent arrives Monday morning, the viewing is already set.

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High-Volume Maintenance Triage

After a heavy rain in Vancouver, 15 tenants call about minor leaks. Ava handles every call, categorizes each by urgency and unit, and creates a prioritized work order list. Your maintenance team tackles the serious issues first.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

65%

reduction in after-hours staff callbacks with structured intake

24/7/365

Never closed

Plans That Fit Your Property Portfolio

From small landlords to large management companies, there's a plan built for you.

Starter

$49/mo

Small portfolios (1–50 units) — call answering, maintenance intake, basic scheduling

Growth

$149/mo

Mid-size portfolios — full maintenance triage, rental prospect flow, SMS, analytics

Professional

$299/mo

Up to 20 phone numbers, full integrations, 30+ languages, priority support

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7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava handle both tenant maintenance calls and rental prospect calls?

Yes. Ava uses different intake flows for each caller type — collecting unit and issue details for tenants, and move-in date/budget for prospects. Each gets routed to the right queue in your dashboard.

How does Ava identify true emergencies vs. routine requests?

You configure what counts as an emergency (flooding, no heat, gas smell, security breach). Ava flags these for immediate escalation to your on-call staff with an SMS alert.

Is Ava compliant with Canadian privacy laws for tenant data?

Yes. AVADesk is fully PIPEDA-compliant, with all data stored on Canadian servers. Tenant information is handled with the care required under federal and provincial privacy legislation.

Does AVADesk integrate with property management software?

AVADesk integrates with Google Calendar and popular CRMs via webhook. Contact us for custom integrations with Buildium, AppFolio, or other property management platforms.

Can Ava answer calls in French for tenants in Quebec?

Yes. Ava supports 30+ languages including French and automatically switches based on the caller's language — essential for managing properties across Canada.

We manage properties across multiple cities. Can AVADesk handle that?

Professional supports up to 20 phone numbers on a single account — great for businesses with multiple lines. For true multi-location management with separate configurations per portfolio and centralized analytics, AVA HQ (Enterprise) gives you a unified dashboard to manage every location from one login.

Ready to Give Every Tenant a Live Answer — Without Adding Staff?

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