🐾 AI Receptionist for Veterinary Clinics

Be There for Every Pet Owner, Every Hour

Ava answers calls during surgeries, handles after-hours emergencies, books wellness visits, and sends recall reminders — keeping your clinic running and pets healthy.

Start Free Trial See Pricing

Sound Familiar?

Every vet clinic faces these challenges. There's a better way.

📵

Calls Lost During Exams

Your vet is mid-surgery or in an exam room. The phone rings, nobody answers, and a pet owner with a sick animal calls the next clinic in their search results.

🚨

After-Hours Emergency Panic

A dog eats chocolate at 9 PM on a Saturday. The owner calls your clinic, gets voicemail, and frantically searches for an ER vet — losing trust in your practice.

💉

Vaccine & Wellness Reminder Gaps

Pets fall behind on vaccinations and annual wellness exams when clinics rely on manual recall. Missed preventive care means missed revenue and poorer outcomes.

📋

Prescription Refill Calls

Owners call to request flea/tick preventives, heartworm meds, or chronic medication refills. These calls are high-volume but low-complexity — perfect for automation.

How Ava Helps Your Clinic

Purpose-built features for Canadian veterinary practices.

📞

24/7 Call Answering

Every call answered in under 1 second — during surgeries, after hours, and on holidays.

📅

Appointment Booking

Book wellness exams, vaccinations, sick visits, dental cleanings, and post-op checkups with real-time calendar availability.

🚨

Emergency Triage & Routing

Ava identifies emergency symptoms, provides first-aid guidance from your protocol, and routes callers to your after-hours emergency partner or 24-hour vet ER.

💬

Appointment Reminders

Automated SMS reminders before each visit — reducing no-shows and keeping annual wellness exams on track.

🐾

Wellness & Vaccine Recall

Ava proactively contacts pet owners when their pet is due for vaccinations, annual exams, or parasite prevention — keeping your schedule full year-round.

🔒

PIPEDA-Compliant

Client and patient data handled per PIPEDA and stored on Canadian servers.

Hear It in Action

A panicked pet owner calls about chocolate ingestion — Ava handles it with urgency and care.

Ava — AI Receptionist

● Live Call

Caller

Hi, my dog just ate a whole chocolate bar. I don't know if I should be worried.

🤖

That can be serious depending on the type of chocolate and your dog's size. Is it dark chocolate or milk chocolate, and how much does your dog weigh approximately?

Caller

It was dark chocolate, maybe 100 grams. She's about 8 kilos.

🤖

That dose could be toxic for an 8 kg dog — I'd strongly recommend being seen right away. We have emergency availability tonight. Can you come in within the hour?

Caller

Yes, we can.

🤖

I've noted it as urgent. Please head in now and call when you're 5 minutes away. Can I get your name and your dog's name?

Caller

Tom Gagnon, the dog is Bella.

🤖

We'll be ready for you and Bella, Tom. Drive safely and come straight in.

Real Scenarios, Real Results

How AVADesk keeps vet clinics running smoothly every day of the year.

🚨

After-Hours Emergency

A cat is vomiting repeatedly on a Sunday evening. Ava answers, assesses urgency, and routes the owner to your emergency partner or advises them to come in immediately — no voicemail abandonment.

💉

Annual Wellness Recall

Ava sends automated reminders when a pet's annual vaccines or heartworm test are due. Owners book on the spot. Your wellness revenue stays consistent without manual follow-up.

💊

Prescription Refill Requests

An owner calls for a flea preventive refill. Ava captures the pet's name, medication, and preferred pickup time — logging the request for your team to approve and prepare.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

70%

of overdue pets rebook when proactively contacted

24/7/365

Never closed

Plans That Fit Your Clinic

Small animal clinic or multi-location group — there's a plan built for you.

Starter

$49/mo

Small vet clinic — call answering, appointment booking, basic emergency routing

Growth

$149/mo

Busy clinic — wellness recall, prescription intake, SMS reminders, analytics

Professional

$299/mo

Up to 20 phone numbers, full integrations, 30+ languages, priority support

Start Your Free Trial

7-day free trial · No credit card required

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava assess pet emergency severity on a call?

Ava is configured with your triage protocol keywords. For symptoms like toxin ingestion, difficulty breathing, or trauma, she routes callers to immediate care. She does not make clinical diagnoses.

Does AVADesk integrate with veterinary practice management software?

AVADesk integrates with Google Calendar and Calendly natively. For ezyVet, Cornerstone, or AVImark, use our webhook API to sync availability and push appointment data.

Can Ava handle prescription refill requests?

Yes. Ava captures the pet's name, medication name, and preferred pickup, then logs it for your team to review and approve. She does not approve refills independently.

Is client and pet data stored securely in Canada?

Yes. All data is PIPEDA-compliant and stored on Canadian servers.

Can Ava proactively reach out for wellness reminders?

Yes. On our Growth plan, you can configure automated outreach for pets due for annual exams, vaccines, or parasite prevention. Ava contacts owners and books appointments directly.

We run a veterinary group with multiple clinic locations. Can AVADesk handle that?

Professional supports up to 20 phone numbers on a single account — great for businesses with multiple lines. For true multi-location management with separate configurations per clinic and centralized analytics, AVA HQ (Enterprise) gives you a unified dashboard to manage every location from one login.

Ready to Be There for Every Pet and Their Owner?

Start your free 7-day trial. No credit card required.

Get Started Free