Everything your receptionist does —and more
AVADesk is not a voicemail upgrade. It's a fully capable AI team member that handles calls, bookings, leads, and messages.
Try it free for 7 daysAI Voice Conversations
Natural language. Not robotic menus.
Ava speaks like a real receptionist — warm, professional, and on-brand. She handles complex multi-turn conversations, understands context, and knows how to keep callers engaged and moving toward a booking.
- Natural, flowing conversation — no press-1-for-billing
- Handles interruptions and clarifications gracefully
- Fully customizable personality and business knowledge
- Call summaries emailed to you after every call
- Call recording and transcripts available on Growth and up
Ava — AI Receptionist
● Live
Smart Booking
Calendar integration that actually works.
Ava checks your real-time availability, books directly into your calendar, and sends confirmation texts to customers. No double-booking. No back-and-forth. Just appointments that show up where you expect them.
- Real-time calendar availability checking
- Direct booking into Google Calendar, Calendly, Square
- Automatic confirmation SMS to customers
- Buffer time, business hours, and blackout dates
- Rescheduling and cancellation handling
March 2026
AVA Hub$9.99/mo add-on
Turn any screen into a smart lobby display.
AVA Hub transforms a TV, tablet, or monitor into a full-featured front desk display. Staff see the day at a glance. Walk-ins book themselves. Customers check in on arrival. And when you're fully booked, the waitlist keeps things moving.
- Schedule Board — today's full appointment schedule at a glance, current highlighted, past dimmed
- Customer Check-In — one-tap check-in when customers arrive, staff see who's waiting
- Walk-In Booking — display real-time open slots, book walk-ins with name, phone, and service
- Waitlist — customers join when no slots available, staff notified and can mark served
- Dark and light mode with auto-refresh every 30 seconds
- Works on any device — TV, tablet, laptop, or phone
📋 AVA Hub — Today
LiveSchedule Board
Full day view
Check-In
3 checked in
Walk-In Booking
2 slots open
Waitlist
1 waiting
Lead Capture & Qualification
Turn every call into a qualified opportunity.
Not every caller becomes a customer — but every caller is a potential lead. Ava asks the right questions, qualifies prospects based on your criteria, and delivers scored leads directly to your CRM.
- Customizable qualification question sequences
- Lead scoring based on your criteria
- Automatic CRM entry for every caller
- Hot lead alerts via SMS or email
- Lead follow-up SMS — auto-text captured leads after a configured delay to re-engage
- Source tracking (call vs SMS vs callback)
Mike Chen
HVAC Installation
Lisa Park
Annual Inspection
Tom Wilson
Emergency Repair
SMS Chatbot
Full booking and inquiry handling via text.
Customers who prefer texting get the same great experience. Ava handles the full conversation over SMS — answering questions, booking appointments, and sending confirmations. All within your existing business number.
- Full booking flow over SMS
- FAQ auto-responses
- Appointment reminders and confirmations
- Two-way conversation management
- Opt-out compliance built in (CASL)
AVADesk SMS
(289) 274-7900
Call Analytics
Know your business like never before.
Every call becomes data. See call volumes, peak hours, booking rates, common questions, and missed opportunities — all in a clean dashboard. Know when you're busy, what customers want, and how to optimize.
- Call volume and trend charts
- Booking conversion rate tracking
- Peak hours and day-of-week patterns
- Most-asked question analysis
- Call transcripts and outcome tracking
📊 Analytics — This Week
Call Volume
Caller Sentiment
Call Outcomes
🔥 Peak Hours
Tue & Thu, 10 AM – 1 PM
62% of calls happen during these windows
Integrations
Works with the tools you already use.
AVADesk connects to your existing calendar, booking, and business tools. No need to rip and replace — we integrate into your current workflow and make it smarter.
- Google Calendar and Outlook — real-time calendar sync
- Square — booking and payments
- Google Sheets — sync bookings, leads, and calls
- Calendly — appointment links and booking
- HubSpot — CRM sync for leads and contacts
- Zapier, Make, n8n — automate any workflow (Professional)
- Webhook support — connect anything (Professional)
Google Calendar
Square
Google Sheets
Calendly
Zapier
Make
Outlook
HubSpot
n8n
Customer CRM
Every caller, automatically tracked.
Every person who calls or texts your business gets a profile — automatically. No manual data entry, no missed details. See their full history, booking patterns, and notes in one place.
- Auto-created customer profiles from every call and SMS
- Full call and booking history per customer
- Notes and tags for your team
- Booking pattern insights — know your regulars
- Search and filter across your entire customer base
- Export to CSV or sync with external CRMs
Sarah Johnson
905-555-0142
Services Used
Preferred Staff
Sentiment Trend (Last 10 Calls)
Appointment Reminders
Reduce no-shows automatically.
Ava sends SMS reminders before every appointment — so customers actually show up. Reduce no-shows by up to 40% without lifting a finger.
- Automatic SMS reminders before appointments
- Customizable timing (24h, 2h, or both)
- Customers can confirm, reschedule, or cancel via reply
- No-show tracking and follow-up
- Works with all calendar integrations
- CASL-compliant opt-out handling
AVADesk Reminders
Automated SMS
Call Routing
Transfer calls to the right person, every time.
When callers need a specific team member, Ava knows where to send them. Set up a routing directory and let Ava transfer calls intelligently — no manual switchboard needed.
- Forward to any phone number — cell, landline, or extension
- Warm transfer with caller context
- Fallback to message-taking if unavailable
- Time-based routing rules (business hours vs. after-hours)
- Department-level routing (sales, support, billing)
- Available on Growth and Professional plans
📲 Routing Directory
Sarah Kim
Owner / Manager
Mike Torres
Senior Stylist
Front Desk
General Inquiries
On-Call Manager
After-Hours
Voice Selection
15+ voices. Pick the one that sounds like YOUR brand.
Your AI receptionist should sound like your brand. Choose from 15+ professionally crafted voices — different accents, tones, and personalities. Preview them all and pick the perfect fit.
- 15+ voice options with distinct personalities
- Male and female voices in multiple accents
- Preview any voice before selecting
- Customizable speaking speed and tone
- Personality traits: warm, professional, upbeat, calm
- Change your voice anytime from the dashboard
🗣️ Choose Your Voice
Ava
ActiveWarm & professional · North American
Sophie
Friendly & upbeat · Canadian
James
Calm & authoritative · British
Priya
Energetic & clear · Neutral
Marc
Smooth & bilingual · French-Canadian
Dashboard & Portal
Your command center — web and mobile.
Manage everything from one place. The AVADesk portal works on desktop and as a mobile app on your phone — real-time notifications, call management, booking overview, and full configuration.
- Full management portal — desktop and mobile app
- Real-time push notifications for new calls and bookings
- Call transcripts and outcome tracking
- Booking management — schedule, walk-ins, and waitlist
- Team management and staff scheduling
- AI training and knowledge base editor
Recent Activity
Upcoming Appointments
See every feature in action
Call our demo line and experience AVADesk firsthand.